Cancelling AOL
Awesome. Over at Insignificant Thoughts, a brave man actually cancelled his AOL account. It wasn't easy, thanks to slimy corporate anti-cancellation policies.
He recorded the whole thing. Great fun.
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Awesome. Over at Insignificant Thoughts, a brave man actually cancelled his AOL account. It wasn't easy, thanks to slimy corporate anti-cancellation policies.
He recorded the whole thing. Great fun.
I noticed after recently taking a swig from a bottle of Tropicana Ruby Red Grapefruit Juice that it tasted nothing like grapefruit juice at all. It was like pink Kool-Aid. At first I thought it was a bad batch, because that happens to companies every once in a while.
Then a coworker pointed out that the ingredients were actually different, despite the main label still saying the same thing.
Here's a copy of my letter to Tropicana:
"I am fortunate enough to work at a company that brings in free beverages and snacks for the employees. I have long been a Tropicana Ruby Red Grapefruit drinker, but that's changed recently due to strange alterations you've made to the recipe. The strange part is that the UPC codes are the same on the "old" and "new" versions, but the ingredients are different! What are you guys doing? The new stuff tastes awful. Please let me know which version you're going to stick with, so I can advise our company as to whether or not we should continue with Tropicana product."
And here's their reply:
"Eric:
We are sorry you disliked the new version of Tropicana Ruby Red Grapefruit 100% Juice Blend.
Because of the loss of much of Florida's grapefruit crop due to hurricanes in the past several years, we changed the formula. With the new formula came new nutrition values. Please be assured that we will share your comments with our Marketing Group. Full value coupons to replace the product have been sent via the US Postal Service. They should arrive within 7-10 business days."
______________________________________
Priceless. So because there's a shortage of grapefruit juice, Tropicana decides to change the recipe and hope nobody notices. The label still says "100% Juice" followed by "Ruby Red Grapefruit." But in the fine print at the bottom, what used to say "Grapefruit Juice from Concentrate" now says "Flavored Juice Blend from Concentrate".
The first ingredient in the original juice was grapefruit juice from concentrate.
The first ingredient in the new juice? Filtered water. Since when is filtered water 100% juice?
Asshats.
So I get back from a convention where I've been taking pictures, and grab my Sidekick II to make a call. I look at the screen, and get one of those awful, sinking feelings.
NOOOOOoooooooo......
My trusty Sidekick sports a large and nasty crack running right across the screen, rendering it pretty much useless. At first I'm doing that thing where you tell yourself that it's probably just temporary, maybe it got too hot...maybe it's an electronic abberation that will pass...maybe......no, I'm screwed.
So I go online and find other horror stories about cracked Sidekick screens, and one guy says that because the crack was on the inner screen, and there was no damage on the outside of the screen, that T-Mobile replaced his phone. Awesome! So I send an email to T-Mobile describing the same problem, and I get this back:
"Thank you for taking the time to contact T-Mobile. We understand the LCD is cracked on your Sidekick. We appreciate how this can be frustrating, and we will be more than happy to assist with your issue. We regret we cannot replace or repair phones with broken or cracked LCD screens. We suggest you upgrade to a new phone at this time."
I love the way they started off with "we will be more than happy to assist with your issue" and wrap it up by telling me to buy a new phone. Now if the T-Mobile reception I get here in Burbank had ever been anything other than a complete joke, I might have considered looking at other phones. But the crappy customer service, combined with the laughable signal quality caused me to cancel my account.
I'll go with another carrier and another phone.
Moral of the story? Before you buy a Sidekick (or any T-Mobile device for that matter)
1) check with everyone you know in your same home/work area and make sure they get good reception. The greatest gadget in the world is worthless if it's got crappy reception.
2) Buy a reinforced steel case for it, because the Sidekick screens crack easily. When I went to eBay to look for replacement screens, I saw these:
Ouch!
Ack!
Doh!
Gaah!
Looks like there's a lot of them out there!